Privacy Policy

Effective Date: January 31, 2026

Welcome to OfficeCleaningMelbournecbd.au. Your privacy is important to us. This Privacy Policy explains how OfficeCleaningMelbournecbd.au ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website at https://officecleaningmelbournecbd.au ("Website"). We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws in Melbourne CBD and Australia.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Business or company name
  • Any other information you voluntarily provide through our contact forms or communications
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited on our Website
  • Time and date of your visit
  • Time spent on pages and other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience, analyse usage, and improve our services. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Website and services
• Respond to your inquiries, requests, or feedback
• Send administrative information, such as updates, security alerts, and support messages
• Personalise and improve your experience on our Website
• Monitor and analyse usage and trends to improve our Website and services
• Comply with legal obligations and protect our legal rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of OfficeCleaningMelbournecbd.au, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encrypted communications, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction or update of your information
• Request deletion of your personal information, subject to legal and contractual obligations
• Object to or restrict the processing of your information
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us at hello@officecleaningmelbournecbd.au. We will respond to your request in accordance with applicable laws.

6. Cookie Policy

We use cookies and similar technologies to collect information about your browsing activities on our Website. Cookies help us understand how you use our Website, personalise your experience, and improve our services. You can manage your cookie preferences through your browser settings. By using our Website, you consent to our use of cookies as described in this Privacy Policy.

7. Third-Party Services

Our Website may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand Website usage and improve our services. These third parties may collect information about your use of our Website through cookies and other tracking technologies. We encourage you to review the privacy policies of these third parties for more information on their data practices.

8. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at hello@officecleaningmelbournecbd.au, and we will take steps to delete such information as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: hello@officecleaningmelbournecbd.au
• Service Area: Melbourne CBD, Footscray, Williamstown, Docklands, Southbank, St Kilda, Brighton, Caulfield, Glen Waverley, Dandenong and surrounding cities.

We are committed to protecting your privacy and will respond to your inquiries promptly and in accordance with applicable laws.